Last updated: 20 October 2026
We want you to love everything you order from BLIVBUY. If something isn’t right, this policy explains how returns, cancellations and refunds work. It does not affect your statutory rights.
Cancelling before dispatch
Changed your mind straight after ordering? You can cancel your order free of charge within 24 hours of placing it, as long as it has not been dispatched. Email contact@blivbuy.com with your order number and we will refund you in full to your original payment method.
1. Returns: 10 days (14 days in the UK and EU)
Changed your mind after delivery? You can return your order for any reason within 10 days of the day you receive it (US and Australia). For orders delivered to the UK and Spain you have 14 days, as required by law. To start a return, email us at contact@blivbuy.com with your order number and the items you want to return. Once you have told us, you then have a further 14 days to send the items back.
2. Condition of returned items
Please return items unused, in their original packaging where possible, with all accessories. We may reduce your refund if an item has been used beyond what is needed to inspect it, as you would in a shop.
For hygiene reasons, sealed items such as pillowcases cannot be returned once the seal has been opened, unless they are faulty.
3. How to return
- Email contact@blivbuy.com with your order number before sending anything back.
- We will reply with the return address and instructions within 2 working days.
- Use a tracked service and keep your proof of postage.
If you are returning an item because you changed your mind, the cost of return postage is paid by you. If the item is faulty, damaged or not as described, we cover the return cost or send a replacement.
4. Faulty, damaged or incorrect items
If your item arrives damaged, faulty or is not what you ordered, please contact us within 30 days of delivery with your order number and a photo of the issue. We will offer a replacement or a full refund, including original delivery charges.
5. Refunds
Once we receive your return (or proof that you have sent it), we will refund you within 14 days to your original payment method. Refunds include the standard delivery charge you paid, but not any extra cost for a premium delivery option. Most refunds are processed within 5–10 business days.
6. Discounted and bundle orders
If you return part of an order that received a bundle or coupon discount, your refund will reflect the price you actually paid for the returned item.
7. Contact
BLIVBUY, 182–184 High Street North, East Ham, London E6 2JA, United Kingdom
Email: contact@blivbuy.com
